Privacy Policy
At Happy Veggie World, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when visiting our website or purchasing from our store. By using our website, you agree to the terms of this policy. If you disagree, please refrain from using our services.
1. Information We Collect
Happy Veggie World collects personal information necessary to provide our services and improve your shopping experience. We gather information you provide directly, such as your name, email address, delivery address, and payment details during the checkout process. Additionally, we may collect non-personal information, such as your browser type, IP address, and browsing behaviour through cookies, to enhance website functionality and tailor our marketing efforts.
We also collect information for customer support, including any correspondence via email, phone, or social media. This helps us handle inquiries efficiently and resolve any issues related to your account or orders. Lastly, data may be gathered through user surveys or newsletters, where you voluntarily opt-in, allowing us to inform you about new products, promotions, or store updates.
2. How We Use Your Information
The information we collect is primarily used to process your orders and ensure accurate delivery. This includes sharing necessary details with third-party payment processors, like Stripe, to handle transactions securely. We also use your contact information to communicate order confirmations, shipping updates, and important notices regarding your purchases or accounts. All sensitive information is encrypted to safeguard your privacy.
In addition to order fulfillment, your data helps us enhance the overall customer experience. We may use browsing data to analyze website traffic, improve product offerings, and optimize website performance. With your consent, we also use your information for marketing purposes, such as sending promotional emails, unless you opt out of such communications. You can unsubscribe from these emails at any time by following the instructions included in the communication.
3. Disclosure of Your Information
We disclose your personal information only as necessary to fulfill the purposes for which it was collected, such as completing orders or processing payments. This may include sharing information with trusted third parties like shipping providers and payment processors. All third-party service providers are required to comply with strict confidentiality and data protection obligations in line with Canadian privacy laws.
In specific cases, we may also share information with legal authorities when required by law, for example, in response to legal requests or court orders. Happy Veggie World does not sell, trade, or transfer your data to unauthorized third parties for commercial purposes. We may, however, share aggregated or de-identified data for research or analysis, which cannot be used to identify individuals.
4. Security of Your Information
We are committed to protecting the security of your data. All sensitive information, such as credit card details, is encrypted using secure socket layer (SSL) technology. We implement industry-standard security practices to prevent unauthorized access, data breaches, and misuse of personal information. Furthermore, only authorized personnel have access to personal data and are trained to handle it with the utmost confidentiality.
Although we take every precaution to safeguard your information, no method of online data transmission is completely secure. We cannot guarantee absolute security, but we constantly monitor our systems and update our security protocols to minimize risks. If a data breach happens, we will notify affected individuals as soon as possible, as required by law, and work to resolve the issue immediately.
5. Cookies and Tracking Technologies
Happy Veggie World uses cookies to improve your browsing experience and personalize the content you see. Cookies are small text files that store information on your device when you visit our website. We use essential cookies for site functionality, performance cookies to analyze user behaviour, and marketing cookies to deliver targeted ads based on your preferences. By using our site, you consent to use cookies, which you can manage or disable through your browser settings.
Additionally, we may use third-party analytics tools like Google Analytics to track user interactions with our website. These tools help us understand customer preferences and optimize the site to meet your needs. You can opt out of tracking by adjusting your browser settings or installing browser add-ons that block tracking technologies.
6. Your Rights and Choices
As a customer, you have the right to access, correct, or delete your personal information stored by Happy Veggie World. If you wish to review the data we have on file or request corrections, please get in touch with us using the details provided below. In some cases, you may request to have your data deleted, though this may affect our ability to provide services to you, such as processing future orders.
You also have the right to withdraw your consent to collect or use your data at any time. However, this may limit certain features of our website or impact the functionality of your account. For example, opting out of marketing communications will prevent you from receiving promotional offers but will not affect your ability to place orders.
7. Changes to This Privacy Policy
Happy Veggie World reserves the right to update or modify this Privacy Policy anytime. Any significant changes will be communicated through our website or via email. We encourage you to review the policy periodically to stay informed about how we protect your privacy. The updated policy accepts your continued use of our services after changes are made.
8. Contact Information
If you have any questions or concerns about this Privacy Policy or our data handling practices, please get in touch with us at:
Happy Veggie World
120-8291 Ackroyd RD Richmond BC V6X 3K5
info@hapyveggieworld.com
604 278 6185